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Job position: Telecom Billing Analyst, Schooley Mitchell Telecom Consultants, 1099 Contractor
Posted by: Jason Matyas in Education, Career Resources, Job Posting on September 24, 2009
We are looking to hire candidates for the audit/analyst role at Schooley Mitchell Telecom Consultants in Northern NJ. The ideal candidate will have experience with Telecom billing audit or other cost reduction audit activities.
Job Description
The candidate should have experience documenting, analyzing and negotiating claims for billing errors and working with suppliers to implement corrective service changes. Strong MS Office productivity suite skills and experience. Candidates should also have strong written and verbal communications skills as this is a client facing position as well as back office operations.
The ideal candidate will possess 2+ years of telecom audit or cost reduction audit experience. CPA designation is not required.
The following skills are preferred:
- Supplier pricing and contract negotiations
- Prior LEC or CLEC employment in billing operations
- Federal and/or healthcare industry billing experience
Candidate Requirements:
- Ability to work well under pressure and demonstrate continuous commitment to quality and service
- Significant experience and capability with spreadsheet programs or Excel
- Excellent analytical and problem solving skills
- Excellent oral and written communication skills, especially in a client interaction context
- Proven ability to work independently, and/or remotely, with excellent time management and reporting skills
Responsibilities for this position include working with clients and telecom suppliers to gather and document existing telecom system requirements, plans and programs and utilizing our proprietary tools to evaluate alternate scenarios, develop solution recommendations and implement corrective actions with the recommended carriers. Ongoing operations activities include post‐audit evaluations, client account management and client billing management activities.
Specific Job Responsibilities:
Account Administration - General administration & document management responsibilities, includes:
- establishing account in system(s)
- updating account and contact details to support ongoing account management
- scanning initial contracts, forms, invoices, etc.. into the document management folders and virtual binders for remote access,
- establishing access with the suppliers (LOA, Online Billing System Access, Provider Letter) to gain access to billing and equipment & service records
- acquiring and downloading historical billing information and Customer Service Records to support analysis activities
Analysis – Analysis is the process of analyzing the customer’s bills and telecom environment, looking for errors and opportunities for savings. The Analyst’s responsibilities include all of the following activities:
- Reviewing existing bills and contracts to identify errors
- Compiling data to establish baseline rates and volumes
- Gaining Authorization to access vendor systems as necessary, where LOA does not suffice
- Requesting and analyzing traffic studies if necessary
- Gathering customer requirements and defining specs for project services
- Developing optimization solutions
- Gathering competitive vendor quotes
- Comparing competing providers/configurations/plans/quotes for best cost solutions
- Generating the recommendation letters
- Supporting sales presentations to the client
- Hand off to Implementation staff
Implementation – Implementation is taking recommendations accepted by the client and working with the vendors to make the changes to the client’s telecom system. Implementation responsibilities
include all of the following activities:
- Pursuing and obtaining refunds/credits for billing errors
- Gathering and preparing implementation paperwork for delivery to client for signature, including Service Orders and Contracts
- Ordering, scheduling, and tracking of changes with the vendor
- On‐site visits, as necessary, to coordinate interconnects, vendors, etc
- Audit of first billing cycles with Production staff and requesting changes with vendors if any problems encountered or mistakes are made in implementation
Candidates should send a copy of their resume to Bill Kahn at wkahn@schooleymitchell.com and include 3 business references. References will only be contacted following successful initial interview. Local candidates only please. Thanks!
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